DESIGNER EYEWEAR

The customer service at this place is phenomenal. As soon as I walked in, Patrick at the front desk offered me free glasses wipes to clean the raindrops off my glasses while I waited for my appointment. The exam was thorough and Dr. Phillips even took extra time to explain to me my options and let me test out a pair of contact lenses to see how they would feel. After the exam, I spent about two hours there trying on a million different pairs of awesome glasses (they have an AMAZING selection!) and was helped by pretty much all 3 employees and the Dr. in narrowing down the pairs I liked and weighing out my options. The two woman who worked there were incredibly kind and helpful, while also being incredibly honest about which pairs did and did not fit my face well (I really appreciated the honesty!). After what felt like forever, I eventually narrowed it down to 4 of my favorite pairs. One pair was a pair of black frames that I was hoping to try on in a clear color, but they did not have them in stock at the time. They were so kind and immediately ordered them so I would be able to come back and try them in person next week. Their customer service was truly amazing, and I would highly recommend this shop for anyone in need of a new pair of glasses or an updated eye exam. Since I wanted to wait to try on the other pair, I left without purchasing glasses, but they were kind enough to set aside my favorite 4 pairs for when I would return. On my way home that day, I decided to swing by Warby Parker while I waited for the bus and tried on a pair in there as well. Afterwards, I posted a collage of all 5 pairs to facebook (without listing any prices or brand names in the photos) and asked all of my friends to vote to help me pick my favorites. I was incredibly SHOCKED that the random pair from Warby Parker received 72 out of the 93 votes I received. As much as I absolutely loved all the pairs I tried on at Brattle Square - I had to listen to the people and ended up buying the pair from Warby Parker. In the long run, it worked out, since my insurance would almost completely cover them, but I still love all the pairs I tried on there and I will certainly be back again if I end up needing to spend some extra FSA money at the end of the year. I truly cannot thank everyone there enough for how kind and helpful their service was! They went above and beyond to help me out and I would absolutely recommend this place to anyone!